Every year, at Hitachi Global Air Power Australia we celebrate the people who drive innovation and deliver exceptional value to our customers. This year, that person is Amy Singleton. Her work has transformed how we collaborate and serve our customers, ensuring they experience seamless service and innovative solutions.
About Amy Singleton
Take a moment to consider: What would it cost your business if compressed air stopped – right now?
Amy is our Manager of Business Improvement and has been with the company for nearly 15 years. Known for her ability to lead complex projects and work alongside teams across geographies. Her commitment to pioneering spirit reflects the values that define our company.
“I was honestly shocked, but honoured and truly grateful for this recognition. I am fortunate to work alongside supportive colleagues, and I appreciate the teamwork and collaboration that make what I do possible. I learn so much from those around me, and that shared knowledge is what drives success.” –
— Amy Singleton
Customer Impact Highlights
A ‘customer first’ mindset is embedded in everything we do – from developing new services to refining everyday processes. Amy Singleton exemplifies this commitment by consistently finding ways to make things easier and better for our customers. Her leadership in streamlining workflows and driving platform upgrades ensures that customer needs remain front and center, fostering a culture of service and innovation that benefits everyone connected to our business.
Key customer impact achievements include:
- Improved service response times through streamlined processes.
- Enhanced collaboration tools for faster, more effective support.
- Delivered platform upgrades that make doing business easier for customers.
- Leading the Customer Relationship Management System Design and Deployment.
“Upgrading our phone system is the improvement I’m most proud of because it reflects teamwork and sets the foundation for future enhancements. This was a true team effort – by working closely with our local IT team member and global colleagues, we successfully transitioned to a single global platform that delivers a smoother, more reliable experience for both customers and employees. This change positions us for ongoing improvements with a strong focus on our people and our customers.”
— Amy Singleton
Living Our Values
Amy exemplifies our core values – Trust, Respect, Integrity, and Pioneering Spirit – by fostering collaboration and driving meaningful change that benefits both our people and our customers.
“Trust and Respect resonate most with me because they are the foundation for success. In my role, collaboration across the organisation is essential to identify opportunities and implement solutions. By fostering trust and respect, I aim to create an environment where people feel safe to share ideas and challenge the status quo. This openness is critical for driving meaningful change and achieving sustainable results.”
— Amy Singleton
Congratulations, Amy, on this well-deserved recognition. Your leadership and customer-first mindset continue to inspire us all.
Careers
Interested in joining a team that values innovation and excellence?